Since taking over Ray White Maitland in April 2015, Mark and Liz Roffey have gone back to basics, with a focus on customer service and family values which has seen them deliver one of the best winters of real estate the Maitland community has ever seen.
“We had a personal best month in November, the highest numbers we’ve seen ever since Ray White Maitland existed,” said Mark.
With an impressive 20 years of real estate experience behind him, Mark, joined by wife Liz, niece Jacqueline O’Toole, honorary family member Sharon Smith and new receptionist Brooke Smith - plans to grow the sales team to new even more impressive heights in 2016.
According to Mark, the market has seen a significant amount of development since the pair moved to Maitland after getting married in 1997, “It’s an expanding area,” he said, describing the location as ideal and central to the beaches of Newcastle and the Hunter region vineyards.
For the team at Ray White Maitland though, family is key - and this ties in to their promise to deliver high quality and personalised customer service to each and every one of their clients - whether they are buying, selling or renting their property.
“We plan to take the business right back to the brand,” said Mark, who has worked within a franchise model for most of his career.
“The Ray White brand has a big influence on what we do, and the network generates a significant amount of referral business. It really is like a big family.”
“We want our local family team at Ray White Maitland to continue our success in giving people good service. Our success lies in our relationships and we want all our clients to leave with the feeling that they have been well looked after.”
Which is something that speaks for itself, with a significant part of their business coming from word of mouth and referrals.
For a professional and friendly real estate experience, Ray White Maitland will help you achieve your real estate goals. Visit the team at 90 Lawes St East Maitland.
